Return Policy >>
WHO WE ARE:
At MyFavoritePetShop.com, your complete satisfaction is our top priority. That’s why we protect every purchase with our 90-Day Money Back Guarantee.
If you would like to return a product, we will gladly accept your return within 90 days of initial delivery and issue a full refund (excluding shipping costs) with the following conditions:
- Product is not used or past its expiration date.
- Product is returned in the same condition you received it with the original box and packaging intact.
- Shipping and handling fees will not be refunded unless the return is due to a product defect or a fulfillment error by MyFavoritePetShop.com.
Return Authorization Number
All returns must be pre-approved and accompanied by a Return Authorization Number. This number will be provided to you when you contact our Customer Care Team by telephone or email prior to shipping your return.
You can reach a Customer Care representative toll free, Monday through Friday, between the hours of 9AM and 5PM EST by calling 1-800-PETS-810 (1-800-738-7810). Or, contact us by email at service@MyFavoritePetShop.com.
Packaging Your Returns
Make sure to include your name, address and your Return Authorization Number inside the package. Package the items securely to prevent damage during shipment.
Shipping Your Returns
We recommend that you ship your return using a traceable method. Keep the tracking number to monitor the status of your return shipment. You will be responsible for all return shipping costs unless: (1) the item is defective, or (2) MyFavoritePetShop.com has shipped you the wrong item. All return shipping charges must be prepaid. We do not accept COD deliveries and we are not responsible for lost return shipments that did not include a traceable shipping method. Please send your return to:
My Favorite Pet Shop
515 W. Allen Avenue, Suite 12
San Dimas, CA 91773
If an item is damaged, please send us an email and attach a photo of the damaged item. A customer care representative will follow up with you to resolve the issue.
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