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Price Match Guarantee >>

Price Match Guarantee

At My Favorite Pet Shop, you can always shop with confidence because you'll find the lowest prices on pet products – guaranteed. If you find a lower price for the same product on any other pet products website within 30 days of your purchase date, just let us know and we'll refund the difference. Simply fill out the form below. Certain restrictions do apply. To read our Price Match Guarantee policy, click here.

Terms & Conditions

1. Price Match Guarantee - If within 30 days of purchase you find a lower price for the exact same product on another U.S. pet products website, we will refund the difference to you.

2. Submitting a Claim - Submit your refund request using the Price Match Guarantee form within 30 days of purchase date. The lower rate must be available for confirmation at the time you contact us, as determined by our customer service representatives.

3. Comparison Must Be to Same Product - Our Price Match Guarantee is available only for exact product matches, including manufacturer, size, color, flavor, style, etc.

4. Comparison Price Does Not Include Sale Prices - Our Price Match Guarantee is valid for regular price comparisons only – it does not apply to sales prices and special offers.

5. Source of Comparison Must Be an Online Pet Products Store – We will match the regular price of any U.S. online pet products store. Our Price Match Guarantee does not apply to online department stores, specialty stores, drug stores, general shopping sites, discount shopping sites, shopping clubs or membership program websites, rewards programs or to prices available only by using a coupon or other promotion. Our Price Match Guarantee does not apply to offline stores of any kind.

6. Comparison Must Be Available – At the time the Price Match Guarantee form is submitted, the comparison must be available online to the General Public. The Price Match Guarantee applies only to prices both advertised and available to the general public on a pet products website directed to consumers in the United States.

7. Claim Verification - All requests are subject to verification by My Favorite Pet Shop. We will not accept screenshots, claims or other purported evidence of a lower price that we cannot independently confirm. Nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Verified requests will receive a credit to the credit card or PayPal account used for the payment of the original order. It may take up to 30 days or the next billing cycle for the credit to appear on your statement.

8. Changes - We reserve the right in our sole discretion to modify or discontinue the Price Match Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Guarantee. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.

General Terms

My Favorite Pet Shop reserves the right to discontinue the participation privileges of any individual who engages in any fraudulent activity or uses the Guarantee in a manner inconsistent with these Terms & Conditions or any federal or state laws, statutes, or ordinances. In addition, My Favorite Pet Shop shall have the right to take appropriate administrative and/or legal action, including criminal prosecution, as it deems necessary. Except where prohibited, you agree that any and all disputes, claims, and causes of action arising out of, or connected with, the Guarantee shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Lewes, Delaware. All issues and questions concerning the construction, validity, interpretation, and enforceability of this Price Match Guarantee Terms & Conditions, your rights and obligations, or the rights and obligations of My Favorite Pet Shop in connection with the Guarantee, shall be governed by, and construed in accordance with, the laws of the State of Delaware, without giving effect to any choice of law or conflict of law rules (whether of the State of Delaware or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Delaware.

The Guarantee is void where prohibited by law. The failure of My Favorite Pet Shop to enforce any provision of these Terms & Conditions shall not constitute a waiver of that or any other provision. My Favorite Pet Shop's decisions as to all questions or disputes regarding Guarantee eligibility and compliance with these Terms & Conditions are final.

Service Help

For questions about our Price Match Guarantee Terms & Conditions, email us at service@MyFavoritePetShop.com
or call 1-800-PETS-810 (1-800-738-7810).