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90-Day Money Back Guarantee >>

At, your complete satisfaction is our top priority. That’s why we protect every purchase with our 90-Day Money Back Guarantee.

If you would like to return a product, we will gladly accept your return within 90 days of initial delivery and issue a full refund (excluding shipping costs) with the following conditions:

  • Product is not used or past its expiration date.
  • Product is returned in the same condition you received it with the original box and packaging intact.
  • Shipping and handling fees will not be refunded unless the return is due to a product defect or a fulfillment error by

Return Authorization Number

All returns must be pre-approved and accompanied by a Return Authorization Number. This number will be provided to you when you contact our Customer Care Team by telephone or email prior to shipping your return.

You can reach a Customer Care representative toll free, Monday through Friday, between the hours of 9AM and 5PM EST by calling 1-800-PETS-810 (1-800-738-7810). Or, contact us by email at

For more information about returning an item, please see our Return Policy.


All refunds will be credited back to the original account from which they were paid. Once we have processed your refund, please allow 7 to 10 business days for your bank to apply the credit to your account.